General Email Services: Frequently Asked Questions

How to set up forwarding address?

  1. From the Email Services web page, click on the "Set up Email Forwarding" option which will bring out the following page:

  1. Key in your account name and password. Then press the "Apply" button.
  1. Select one of the three items by clicking inside the radio button:

  1. Enable email forwarding with a local copy (of the incoming mail) left in current account: deliver the incoming message to your account and forward the message to the specified forwarding address(es).

  1. Enable email forward without leaving local copy (i.e. Re-directing): deliver the incoming message to the forwarding address(es) only.
     

  2. Disable email forwarding: deliver the incoming message to your email account only. It means that there will be NO email forwarding.

  1. Please skip this step if you have selected item c in step 3.
    Please enter the address to be forwarded to (enter one address at a time) and then press the "Add" button as shown in the following diagram e.g. username@emailaddress. 
    Please repeat step 4 if you want to add another forwarding address.

  1. Scroll to the bottom of the page and press the "Apply" button to make the changes effective. You will see a page similar to the following:

  1. Finally, remember to close the browser window to protect your privacy.

Important Notes:

  1. You must select "Deliver to mailbox only" if NO forwarding address is specified in the list.

  2. You must NOT create direct  looping  i.e. should NOT forward to yourself.

For example, if your account is 91234567, you should NOT enter

91234567@student.cityu.edu.hk  as a forwarding address, otherwise, you would have an endless looping.

  1. Prevent indirect looping. That is, prevent setting up email forwarding both in your email account and another email account such that each of which forward email message to each other.

e.g. if 91234567@student.cityu.edu.hk has been set forward to peter@hotmail.com and peter@hotmail.com  has also been set forward to  91234567@student.cityu.edu.hk, mail message would be forwarded between the above two email addresses and an endless looping would occur, resulting in NO email can be delivered to both addresses.

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Maintained and supported by Computing Services Centre
E-mail: cc@cityu.edu.hk
Last modified:  Wednesday, 13-Jul-05 16:31:42