Please note that our administrators or support staff have NEVER asked and will NEVER ask users to provide password via email.  Therefore, these kinds of email in fact were fraudulent or phishing email (also called email scams).  They were NOT originated from the University central email system at all, and the sender address (e.g. support@cityu.edu.hk) is usually an INVALID email address.　

You are advised to DELETE such email (or email in similar style) immediately when it is received.  DON'T reply to the email or click on any link contained in the message.　

If unfortunately you have already responded to this kind of email, please change your password immediately.  Password change option is available within the University e-Portal and in the Email Service home page.　

Phishing email spreads over the Internet from time to time.  It is in fact a kind of spam/junk mail and might be tagged with high "Spam-level" by anti-spamming software running on our incoming email gateway, i.e. such email has high probability of being spam.  The email could have been filtered from delivering to your Inbox if you have enabled the Spam Auto-filtering - one of the functions that are provided in the Junk Mail Filters - for your account.  You are strongly recommended to enable it if you have not already done so.  Please refer to the Email FAQ page "How to Enable Spam Auto-Filtering?" for the detailed procedure.  Please also visit here for relating information.