Email Regulations 

Account Set up

Disk Quota

Virus and Spam Issues

Junk Mail Filters

Using WebMail 2.0   

Using Outlook 2003  (for staff only)

Using Outlook Express 6

Using Eudora 5

Eudora to Outlook Express

Miscellaneous

Account Set up:

• What is my CityU email address?

• What is the best way to access my email?

• How to use popular email clients (e.g. Microsoft Outlook Express 6, Outlook 2003...) to access my mailbox at home?

• What are the names of the email servers?

• What is the difference between POP and IMAP mail server?

• How to apply an email alias?

• How to change my email password?

• How to set up forwarding address?

• How to set up vacation notice?

• How to enable secure connection in your email client software to access your mailbox?

Disk Quota:

• How to check my disk quota and usage?

• What should I do if I receive a mail with the subject "[Warning] Your mailbox is now 93% full" from Postmaster?

• Why do I delete messages inside "Inbox", warning message still coming? (for POP3 user only)

Virus and Spam Issues:

• What is "Spam"?

• How do spammers get my email address?

• How to protect my email address?

• What should I do when I receive spam?

• How to set up client-side filters with email client software? (for server-side filters, please refer to next section)

• Why did I receive an undeliverable notification for an email that I have never sent?

• How to check if an incoming email is really sent from CityU network?

• How to scan for virus from my email? (for staff only)

• Best practice to prevent computer virus

• Restrictions on delivering email with unsafe attachments

• Beware of Phishing Email

Server-side Junk Mail (Spam) Filters:

• User Guide of the Server-side Junk Mail Filters

• What functions are provided in the Junk Mail Filtering service?

• What does the Spam Auto-filtering do?

• How to enable Spam Auto-Filtering?

• How do I filter email sending from the same sender?

• How do I filter junk mail which originated from the same location (IP address) but shown with different sender address?

• How do I ensure email sent from my boss/colleagues/friends will not be filtered as junk/spam mail?

• Where can I find the messages filtered by the Junk Mail Filtering service?

• Is the order of my filters set up in the filter list important?

Using WebMail 2.0: 

• What are the best practices in using WebMail 2.0?

• Online Help of CityU WebMail 2.0 - Sun Java System Messenger Express

• In the matter of multi-language support 

• How to show the Full Message Headers of an email?

• What are the Sender's Name and Address appear on my Outgoing Messages?

• Can I convert my address book from the old WebMail to the New WebMail 2.0?

• What is vCard?

• How to clean up my mailbox in WebMail 2.0?

• Why can't I open attached file (e.g. a MS Word document) after clicking the attachment's link of the email in WebMail 2.0?

• Why my Outgoing Email which sent by WebMail 1.0 cannot be found in the Sent folder of WebMail 2.0?

Using Outlook Express 6:

• How to set up Outlook Express to access my email account?

• Why can't I open or save attachment?

• How to add signature to outgoing messages?

• How to add a contact?

• How to create a mailing list / group of contacts?

• How to move or copy message to another folder?

• How to add, delete or rename folders?

• How do I set Outlook Express as the default email client?

• How to know that my message is read by the recipient?

• How to enable secure connection in Outlook Express to access your mailbox?

• How to backup messages?

• How to prevent malfunction of Outlook Express?

Using Eudora 5 (for Staff):

• General FAQ of Eudora 5

• How to view HTML email in Eudora 5?

• How to view Chinese plain text email in Eudora properly?

• How to enable secure connection in Eudora to access your mailbox?

Switching from Eudora to Outlook Express (for Staff):

• What are the pros and cons of using Eudora and Outlook Express?

• How to switch my email client from Eudora to Outlook Express?

• Can I use both Eudora and Outlook Express to access my email account on one PC?

• What are the security concerns in using Outlook Express?

• How to set up Outlook Express to access my email account?

• How to set "leave a copy of messages on server" in Outlook Express 6 ? (for POP3 user only)

Miscellaneous:

• How do I deal with non-English (e.g. Chinese) email messages?

• What is the maximum size of binary attachment in email?

• Why can't I send email when I connect to the internet through other ISP?

• Why do my old mails inside "Inbox" disappear?

• How can I display FULL HEADERS of incoming messages?

• What is the difference between CC and BCC?

• How to check whether my email client is using POP or IMAP configuration?

• How do I send an email to student?

• How can I exchange large file (e.g. bigger than 2M)?

• Guidelines on Sending Emails to a Large Number of External Users.

• What are the drawbacks of keeping too many messages in ONE single mailbox?

• Why my outgoing mail cannot be found in "Sent" folder?

• Why sometimes I lost my mail that I sent to CityU address from my home PC which connected to Internet via my ISP?

• Is my CityU Student Email Account still available after my study in the University is ended?

Return to the CityU Email Services page

Maintained and supported by Computing Services Centre
Email: cc@cityu.edu.hk
Last modified:  Friday, 06-Jun-08 14:35:30