How to check my disk quota and usage?

1. From the Email Services web page, click on the "Quota & Account Profile" option which will bring out the following page:. 

2. Key in your account name and password. Then press the "Apply" button.

3. Click "Quota Usage" option as below

4. Then you will see a page similar to the following information about your quota usage. Please check the Quota Usage (Details) section to see which folders have used most of your quota.

----------+----------+----------+-----------------
     Quota Total (kb)  Usage (%) Mailbox
----------+----------+----------+-----------------
     10240        116         1% user/99000099/INBOX
     10240         24         0% user/99000099/CSC
     10240       9000        90% user/99000099/DELETED
     10240          0         0% user/99000099/Drafts
     10240          0         0% user/99000099/FMO
     10240         83         0% user/99000099/LAW
     10240        184         1% user/99000099/LIB
     10240         92         0% user/99000099/LS
     10240        320         3% user/99000099/Misc
     10240         50         0% user/99000099/OUTBOX
     10240          0         0% user/99000099/Out
     10240         22         0% user/99000099/REG
     10240        127         1% user/99000099/SCOPE
     10240        389         3% user/99000099/SDS
     10240         27         0% user/99000099/SS
     10240        179         1% user/99000099/SU
     10240          0         0% user/99000099/Sent
     10240          2         0% user/99000099/Testing

5. If you find that the usage of the "Trash (or DELETED)" folder in your mailbox (the line "user/(your-id)/Trash" under the "Quota Usage (Details)") is high, you need to delete messages in that folder in order to free up space in your mailbox. Please refer to the FAQ page How to clean up my mailbox? for details of clean up mailbox with WebMail 2.0. Please remember to check your updated quota usage again after doing the clean up.
    
6. If you find the figure shown in the sentence "You have used nn% of your mailbox disk quota" under "Quota Usage (Summary)" is below 90% (it would be better if it is below 80%), the disk quota usage of your mailbox has resumed normal. You may discard the "mailbox full" warning message(s) previously sent to you.
    
7. If your mailbox is still full after doing the above steps, please copy the information under "Quota Usage (Summary)" and "Quota Usage (Details)" into your reply/query then send it to Postmaster (Mail Administrator) for further investigation.

Return to Email FAQ page

Maintained and supported by Computing Services Centre
E-mail: cc@cityu.edu.hk
Last modified:  Monday, 28-May-07 14:39:12